Description
What Is New and Different in the Business Edition
Our goals in writing a new edition of this successful book were to focus on the business aspects of being an IT Manager and to add new topics that have been added to IT Manager’s responsibilities over the past few years. Some of the new topics addressed, and how they affect IT and IT management, in this edition include:
- Managing during difficult economic times
- Web 2.0, social networking, and the technologies for always being connected
- Cloud computing
- Leadership vs Management
- Managing a multigenerational team
- The relationship with users
Because it is ever changing, and there are so many other resources dedicated to the topics, we decided to eliminate most of the technical material that was present in the first two editions of the IT Manager’s Handbook series. As a result, the book you hold in your hand is focused almost exclusively on the business side of the IT Manager’s role. The book still retains important topics such as Security and Compliance, but we’ve eliminated technical material such as discussions of IP version 6 and data center cooling. And we have provided discussions on emerging issues that IT managers are now being faced with, such as cloud computing, multigenerational teams, and social networking.
Information Technology has grown to become a critical, complicated, and integral component of corporate life. Things that were the purview of IT experts years ago (e.g., selecting and configuring a desktop) are now commonplace activities for the consumer. Similarly, certain technologies that were worth mentioning in the first edition (e.g., Token-Ring) are now considered antiquities. This edition also incorporates words that weren’t even part of the IT lexicon (e.g., “microblogging”) when we wrote the first edition.
This new edition reflects all these shifts.
Brief Table of Contents
Preface xxi
1 The Role of an IT Manager 1
2 Managing Your IT Team 35
3 Staffing Your IT Team 75
4 Project Management 121
5 Managing the Money 161
6 Software, Operating Systems, and Enterprise Applications 195
7 Security and Compliance 223
8 Disaster Recovery 269
9 Working with Users 289
10 The New Technologies of Connectedness 309
Bibliography and Additional Resources 327